Refund Policy
Understanding your rights and our commitment to fair refund procedures for zanthoryvia's financial education services
Our Commitment to You
At zanthoryvia, we stand behind the quality of our budget trend analysis education programs. This comprehensive refund policy outlines exactly when and how you can request a refund, ensuring transparency in every financial transaction. We believe in building long-term relationships with our students, and that starts with clear, honest policies about your investment in financial education.
Eligible for Full Refund
- Cancellation within 14 days of enrollment
- Less than 25% of course materials accessed
- Technical issues preventing course access
- Course significantly differs from description
- Instructor unavailable for extended periods
Partial Refund Scenarios
- Cancellation between 15-30 days (75% refund)
- Medical or family emergency documentation
- Course discontinued by zanthoryvia mid-program
- Duplicate enrollment by system error
- Unsatisfactory course quality after trial period
Step-by-Step Refund Process
Submit Refund Request
Email info@zanthoryvia.com with your enrollment details, course name, and reason for refund request. Include your student ID and payment reference number for faster processing.
Review and Assessment
Our team reviews your request within 48 hours, checking course progress, access logs, and eligibility criteria. You'll receive an acknowledgment email confirming receipt of your request.
Decision and Processing
Approved refunds are processed within 5-7 business days. You'll receive a detailed breakdown of any applicable fees and the final refund amount via email confirmation.
Processing Timeframes
Initial review and eligibility assessment completed
Final decision communicated and refund initiated
Funds returned to original payment method
Special Circumstances
Medical Emergencies
Students facing serious health issues or family emergencies may qualify for full refunds regardless of course progress. Medical documentation or emergency certificates may be required for verification.
Technical Difficulties
If persistent technical issues prevent course access despite our support team's efforts, students are entitled to full refunds. We document all technical support interactions for reference.
Course Modifications
When we make substantial changes to course content or structure after enrollment, students can request refunds if the modified program doesn't meet their original expectations.
Duplicate Payments
System errors resulting in duplicate charges are immediately refunded once identified. No eligibility criteria apply to these technical payment errors.
Refund Processing by Payment Method
Refunds typically appear within 5-10 business days, depending on your card issuer's processing schedule
Direct bank refunds process within 3-7 business days to your original account
PayPal and similar platform refunds are usually completed within 2-4 business days
Business payment refunds may require additional verification and take 7-14 business days
Questions About Refunds?
Our student support team is here to help with any refund questions or concerns. We're committed to resolving issues fairly and promptly, ensuring your experience with zanthoryvia remains positive even when circumstances require a refund.